If you have any questions that aren't covered in our faq section, please feel free to send us a message here:
DO YOU SHIP?
YES! We now offer shipping nationwide! (excluding PO Boxes).
We use NZ Couriers to deliver your parcels nationwide and Uber Delivery is available for local deliveries in the Wellington region only if you are wanting your order delivered by a certain date & time.
Please allow a further two days for rural delivery (meaning that in total it can take up to 4 days for rural delivery).
NZ Couriers state that rural service is a non-signature service and no delivery to properties further than 50m from the road.
If you are sending to a rural address please ensure you select the correct courier fee on the shipping page. If you are unsure whether the address you are sending to is rural or not, please check the rural address checker here.
If the incorrect courier fee is selected, your order will not be dispatched until the correct fee is paid.
All parcels are allocated a tracking number. Tracking details are sent directly to your email address once your parcel is collected from our premises. Your link will not activate until the courier has collected your parcel, which is between 11am-12pm most days.
LOST, STOLEN OR DAMAGED PARCELS.
As we use third party services (NZ Couriers or Uber Delivery) to deliver your orders, once your parcel leaves our premises, we do not take responsibility for lost or stolen parcels and parcels damaged in transit.
We highly recommend that someone is home to receive the parcel or that you add a delivery note which states a safe place for the courier or uber driver to leave the parcel. We take care to package your products in protective packaging but we cannot control any damage that can occur in transit.
We cannot provide a refund for lost, stolen or damaged parcels.
NZ Couriers aim for overnight service but sometimes take up to 2-3 business days. The date that you select on the shipping calendar is the date your order will be shipped.
Deliveries to the South Island have a two day delivery target. South Island overnight delivery is available for an extra cost.
Rural deliveries take up to an extra two days on top of our standard delivery timeframe.
Once your parcel is collected from our premises, we do not have any control over delivery delays and cannot provide refunds for late deliveries. We highly recommend you choose an earlier date if you are worried about delays.
Uber delivery fees for local deliveries in the Wellington region are automatically calculated at check out.
Nationwide shipping fees are as below:
- North Island Standard $10.99
- North Island Rural $14.99
- South Island Standard 2 Day inter island $11.99
- South Island Rural $15.99
- South Island Overnight $22.99
- Wellington Region $5.99
- Wellington Rural $13.99
DO YOU OFFER LOCAL PICK-UP / DELIVERY?
YES! We are located in Porirua, Wellington, and offer contactless pick-up and delivery.
Delivery is available within a 27km radius of Porirua and is via Uber Delivery (costs calculated at checkout).
Pick-up is from Ascot Park in Porirua.
Pick-up and delivery is available Tuesday through to Saturday from 10am - 2pm.
WHAT ARE YOUR ORDER CUT-OFF TIMES?
Our order cut off is 12.00pm for next day local delivery/pick-up.
Two days notice is required for nationwide shipping.
WHAT ARE YOUR OPEN HOURS?
We are open for local pickup + delivery Tuesday - Saturday from 10am - 2pm.
Collection outside of these hours can be made by prior arrangement - please email to check availability.
Shipping days are Tuesday - Thursday.
We are closed Sunday & Monday.
CAN I CANCEL MY ORDER?
We require minimum 48 hours notice for a cancellation.
Please contact us if you need to cancel your order.
CAN I CHANGE MY DELIVERY ADDRESS?
Let us know ASAP if you have entered your address incorrectly and we will do our best to change it before the couriers collect.
If your parcel has already been collected and you have already received a tracking number, you will need to contact NZ Couriers direct via your tracking link.
DO YOU OFFER CATERING?
YES! Check out our catering section for more info.
DO YOU CATER TO DIETARY REQUIREMENTS?
Not yet! But we are currently testing vegan & gluten free brownie recipe options to release.